Privacy Policy

Introduction

Snowflake-Taylor Landscaper ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our landscaping services.

By using our services or website, you consent to the data practices described in this policy.

Information We Collect

Personal Information You Provide

We collect information that you provide to us directly when you:

• Request a quote or estimate for our landscaping services
• Contact us via phone, email, or our website contact form
• Schedule yard maintenance or landscaping services
• Provide feedback, reviews, or testimonials about our services
• Sign up for service reminders or newsletters
• Make payments for completed services

This information may include:

• Name and contact information (phone number, email address)
• Property address and service location details
• Service preferences and special requests
• Payment information (processed securely through third-party providers)
• Photos of your property (for service planning and documentation)

Automatically Collected Information

When you visit our website, we may automatically collect certain information including:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referring website information
• Location data (general geographic area)

How We Use Your Information

We use the information we collect for the following purposes:

• Provide you with accurate quotes and estimates for landscaping services
• Schedule and perform yard maintenance and landscaping services
• Communicate with you about your service requests and appointments
• Send service reminders, follow-up communications, and maintenance schedules
• Process payments for completed services
• Improve our services and customer experience
• Respond to customer service inquiries and support requests
• Comply with legal obligations and protect our business interests
• Send marketing communications (with your consent)
• Analyze website usage to improve our online presence

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing and billing services
• Website hosting and maintenance
• Email communication services
• Appointment scheduling software
• Customer relationship management systems

Legal Requirements

We may disclose your information when required by law or in response to:

• Valid legal requests from law enforcement or government agencies
• Court orders or subpoenas
• Protection of our rights, property, or safety
• Protection of our customers or the public

Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner, subject to the same privacy protections outlined in this policy.

Data Security and Protection

We implement appropriate technical and organizational security measures to protect your personal information against:

• Unauthorized access, alteration, disclosure, or destruction
• Data breaches and cyber attacks
• Loss or theft of information

Our security measures include:

• Encrypted data transmission (SSL/TLS)
• Secure data storage with access controls
• Regular security assessments and updates
• Employee training on data protection practices
• Limited access to personal information on a need-to-know basis

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Privacy Rights

You have the following rights regarding your personal information:

Access and Portability

• Request access to the personal information we have about you
• Receive a copy of your data in a portable format

Correction and Updates

• Request corrections to inaccurate or incomplete information
• Update your contact preferences and service details

Deletion and Restriction

• Request deletion of your personal information (subject to legal requirements)
• Restrict the processing of your information

Marketing Communications

• Opt out of marketing emails and promotional communications
• Choose your communication preferences

To exercise any of these rights, please contact us using the information provided at the end of this policy.

Data Retention

We retain your personal information for as long as necessary to:

• Provide our landscaping services to you
• Maintain accurate business and financial records
• Comply with legal, tax, and regulatory requirements
• Resolve disputes and enforce our agreements

Generally, we retain customer information for 7 years after the last service date, unless a longer retention period is required by law or you request earlier deletion.

Cookies and Website Analytics

Our website may use cookies and similar technologies to:

• Improve user experience and website functionality
• Analyze website traffic and usage patterns
• Remember your preferences and settings
• Provide relevant content and advertisements

You can control cookie settings through your browser preferences. Note that disabling cookies may affect website functionality.

We may use third-party analytics services (such as Google Analytics) to understand how visitors use our website. These services may collect information about your use of our website and other websites.

Third-Party Services and Links

Our website may contain links to third-party websites, services, or applications that are not operated by us. This includes:

• Social media platforms
• Payment processing services
• Review and rating websites
• Supplier or partner websites

We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our landscaping services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children under 18 years of age. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected and how it's used
• Right to delete personal information (subject to certain exceptions)
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information provided below.

International Users

Our services are primarily offered to customers in Arizona, United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our business operates.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will:

• Post the updated privacy policy on our website
• Update the "Last updated" date at the top of this policy
• Notify you of significant changes via email or website notice

We encourage you to review this privacy policy periodically to stay informed about how we protect your information.

Contact Information

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us: